Today (2nd feb 2018) back fill failed..unacceptable--on such big and important day

surekha shared this problem 10 months ago
Solved

How can this kind of service is acceptable...on such an important and big day ...complete trading system failed...this is the second time in last two months some problem or the other halting the real time trading...

Comments (9)

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Not only there is not a word of regret..over and above today also same problem occurred...worst part is there is no intimation....repeated buzz s on chat window are closed...


Even worst is the rectification...after end of day also..backfill is not automatic..every symbol is to be opened and backfill is to be forced...taken 2 hrs each of these days....are u professional service provider? you are charging most premium in the market and giving this kind of service.....really feeling sorry for your service....

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Yes, we need to improve. There are many challenges at our end which we are trying to address and trying to ensure that such instances are not repeated.


Also, though it is our attempt to respond to all users, at such times the load on us is huge, wherein too many users come to us at the same time, while we are also trying to solve the issues at hand.

Nevertheless, we are making efforts to improve steadily.

Thank you for your feedback !

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its quite bad but still no words from admin what is happenning and why?

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Hope I have clarified again.

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yesterday also we faced a problem, not sure if others did too

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Yeah. I am facing the same issue. It's totally unprofessional. Who will compensate for the trouble and opportunity lost by these issue. They don't seem to care.

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Yes, as mentioned earlier, we had an issue with our provider which has now been identified. We have resolved the issue and are in the process of upgrading our server-side software to add new functionality.

As of today, all is working fine.

Thank you !

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We are very sorry for the inconvenience caused to all of you. As mentioned earlier & on Twitter, we had an issue with our provider which has now been identified. We have resolved the issue and are in the process of upgrading our server-side software to add new functionality. Over the next 2-3 months we are also upgrading our entire set up and server-side application to ensure such instances are not repeated.

As of today, all is working fine and all the history has been backfilled and made available for you on the server.

Thank you !

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All volume spikes have now been corrected, Please backfill your data and check, Make sure your old data is overwritten.

We have now solved the backfill issue & all the spikes have been removed. If you backfill your charts you will find them all corrected. Also, we have updated the server for new improvements and removed a lot of bugs.

We are also in the process of moving away from CDP India and finally getting our feed from NSE. You will see this implement in the next 2 months. After that, we will have a lot of improvements lined up and you will see continuous improvements along the way.

Our support team tries its best to respond to everyone but on days when we have some issues it is just not possible to attend to everyone as we are flooded with calls, chats, emails etc.. We still try to connect with each and everyone.

I assure you that our services will from here on only keep getting better and better. We are working towards that.

Thank you for your support