Data missing

shalitha shared this idea 10 months ago
In Progress

I am using NT8. The data from 12:45 PM to 12:51 PM today, Dec 3 2018, is missing. CTRL+SHIFT+R did not work.

How can I backfill this data???


I have thrice written to chat support. Every time they have disconnected the chat.

Comments (3)

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We would be updating the data post market hours as the data is stored in memory.

This would be post 4.30 pm. Please upload from feed then and backfill your charts.

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I have restarted both Velocity and NT8. However it still did not backfill. CTRL+SHIFT+R is also not helpful. Is there something else I need to do?

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You need to open Velocity and first 'Update from Feed'. after that is done, please 'Reload historical Data' in Ninja.